Pre-Populating Data Asks/Elements
Data Asks (information you would ask a visitor for), and Data Elements (information you want to track, but would not ask a visitor for), can be pre-populated with a number of different variables.
If you set multiple pre-population options, UTMs will take precedence, followed by the Data Provider, and then the Initial Value.
Variable List
UTM Variables
- variables.utm_name
- variables.company
Visitor (Previous chat, visitor-provided)
- visitor.name
- visitor.email
- visitor.phone
- visitor.website
- visitor.company
- visitor.rating
- visitor.note
Chat Info
- system.userAgent
- system.ip
Browser
- system.browser.name
- system.browser.major
- system.browser.version
OS
- system.os.name
- system.os.version
Device
- system.device.name
- system.device.model
- system.device.vendor
Page Context
- system.page.domain
- system.page.page
- system.page.title
- system.page.fullUrl
Referrer
- system.referrer.domain
- system.referrer.page
- system.referrer.fullUrl
Location
- location.continent
- location.country
- location.state
- location.city
Terminus
- terminus.industry
- terminus.name (company name)
- terminus.domain
- terminus.sicCode
- terminus.sicDescription
- terminus.naicsCode
- terminus.naicsDescription
- terminus.employeeRange
- terminus.revenueRange
Feature Note
In most cases, it is better to use visitor.company and visitor.website rather than terminus.name or terminus.domain respectively. The advantage is that the visitor. prefix will look for existing values and fall back to IP lookup if they don't exist.
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